For most business owners, 2020 is a year they’d rather forget. The coronavirus pandemic made it impossible to conduct business in a normal way. With so many stores having to close their doors for various periods of time, retail sales…
Providing customers with excellent customer service is an integral part of your business mandate all year round. However, during the holiday shopping season, your business is given the opportunity to welcome more customers than at any other time of the…
Welcome to the month of December! The last month of the year, quite obviously, provides all retailers with their final chances to make the most of their sales years. Naturally, it’s a month when sales are generally at their highest.…
The holiday shopping season is well underway. Even though COVID-19 is putting a damper on things, this time of year is still expected to be the busiest for retailers all over Canada. To contend with the hustle and bustle that…
We’re all going through a tough time. But to get out of it with your business fully intact, it’s vital that you provide the best customer service you’ve ever provided. Your customers will remember you for what you did (and…
It can be argued that providing excellent customer service is more important now than it ever has been before. Providing unbeatable customer experiences has always been a vital part of business success – no matter the industry. However, with the…
When customers enter your store looking for a particular product, and that product is sold out, what do you do? Your smartest move surely isn’t to tell your customers that the product is available elsewhere. Certainly, your best bet is…
Most likely, we can all remember what our favourite stores were when we were kids. Chances are that our top picks included shops that sold toys, candy, fast food or video games. If you own a store that offers none…
There’s not likely to be a business owner alive who doesn’t wish to grow his/her business. For many entrepreneurs, business growth is defined by how many store locations exist in the name of the company. For others, a spike in…
Nobody’s perfect. We all make mistakes. And, as a business owner, you’re certainly not immune to this reality. Along the way, you’ve likely made a lot of decisions for your company that didn’t exactly turn out as planned. In some…