Happy Halloween everyone! This Sunday, many will partake in the most ghoulish of all holidays. In fact, it's not really a holiday at all. Nevertheless, it is certainly a day that many like to celebrate by donning the scariest (and sometimes more adorable) costumes to party it up like only the craziest monsters can. Of course, Halloween night is meant…

Over the past couple of days, our blogs have concentrated on the concept of customer service. Of course, good customer service, or better yet, great customer service is essential to providing the public with a positive impression of your company. As we mentioned, when a company provides bad service to just one person, word-of-mouth helps for many others to hear…

Yesterday, we blogged about an issue that nearly every Canadian consumer has complained about at one point in their lives. Poor customer service can truly make the difference between your company's success and the lack thereof. Treating your customers with respect breeds brand loyalty. With help from Susan Ward's “8 Rules For Good Customer Service” article from About.com, we explored…