The Importance Of Stepping Up Your Customer Service In October

October is a very interesting month in the business world. It signifies the beginning of the year’s fourth quarter. It’s an important time of year, especially because of the forthcoming holiday season. Naturally, business owners expect sales to significantly grow thanks to holiday shopping. However, to get a head start on the entire boosting sales process, it’s important to step things up this month. It all starts with providing unbeatable customer service.

The pre-holiday rush starts now.

As mentioned, the holiday season will be here before you know. Now is the time to prepare for it. Keep in mind that many consumers are already thinking about shopping for holiday gifts. When you offer exceptional customer service, it encourages shoppers to consider your brand when they are ready to make holiday purchases. Be responsive, helpful and willing to go the extra mile all throughout October. The reputation you build will pay dividends down the road.

“Good customer service always helps retain your customers,” notes Mailchimp, “It is what keeps your customers coming back for more purchases. Retaining customers increases your revenue and it’s also much cheaper to keep a customer than to try to gain a new one. You can retain your customers by offering personalized experiences, convenience, and attentive customer service.”

Warm things up as the weather gets cooler.

It may seem like a cheesy concept, but it doesn’t make it invalid. With colder weather comes the need to be indoors more often. Believe it or not, this can actually attract consumers to your store. That is, of course, if it provides a warm and cozy environment. In addition to sprucing things up around your shop, be sure to offer warm greetings. Put efforts into remembering customers’ names as well as their likes and preferences. Send follow-up thank you messages after they’ve made their purchases.

“It’s a good strategy to call clients a week or two after the sale and find out how everything is going,” says the Business Development Bank of Canada, “Are they happy with their purchase? How was the service they received? Do they have any questions? But don’t overdo it. The customer’s time is precious. Especially, avoid trying to make a sale at this stage. Instead, listen to your customer’s needs and opinions, and try to resolve any issue they might have.”

Stand out with more than your promotions.

You won’t be surprised to see promotions popping up everywhere. Naturally, the start of fall sees the start of a fall-based marketing campaigns. Here’s hoping you’ve already launched your own. Since your competitors are likely doing the same, it’s vital you do something to set your brand apart. Highlight your staff’s efficiency, attention to detail and friendliness. Give customers reasons to choose your store over others with your attentive customer service.

“Unfortunately, good customer service is in short supply,” claims Eline Hagene of FrontCore, “Fortunately for you, this opens up the opportunity to provide such good customer service that you can stand out amongst your competitors.”

How can Synergy Merchants help you to step up your customer service?

Give us a call at 1-877-718-2026 or email us at info@synergymerchants.com to learn about how our unique merchant cash advance program can quickly fund your business needs. You can also apply online for a free, no obligation quote!